Refund policy

Return & Replacement Policy

At Customify, every product is made specifically for you. Because of this, our return policy is slightly different from standard stores.

1) Custom Orders (Personalized Products)

All custom-made items are non-returnable and non-refundable once production has started.

However, we guarantee your satisfaction:

- You will receive a design preview before production

- You can request edits and revisions before we proceed

Once you approve the design, the order is considered final.

 2) Damaged or Incorrect Orders

If your order arrives:

- Damaged  

- Defective  

- Different from the approved design  

We will replace it free of charge.

To request a replacement:

- Contact us within 48 hours of delivery

- Send clear photos of the issue

3) Non-Custom (Premade) Products

Premade items can be returned or exchanged if:

- They are unused and in original condition  

- Request is made within 3 days of delivery

Return shipping costs are the responsibility of the customer.

4) Order Changes & Cancellations

- You can request changes or cancel your order before production starts

- Once production begins, cancellations are not possible

 5) Delivery Issues

We are not responsible for delays caused by shipping companies, but we will always help track and support your order. We use Bosta for shipping with a current successful  express rate of 100%.

 6) Contact Us

If you face any issue, reach out to us and we’ll make it right. Your experience matters to us.